Return & Exchange Policy

At JWL by Vaidehee, customer satisfaction is our priority. Every piece of jewellery is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Please note:

• We do not accept returns or exchanges for reasons such as change of mind, incorrect size, personal preference, or accidental damage after delivery.
• Exchange or replacement is available only if the product is received damaged or defective.
• Any damage must be reported within 24 hours of delivery.
• A complete and uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory to process any exchange request.
• Claims submitted without a valid unboxing video or after the specified time period will not be accepted.
• Once your request is verified by our quality team, we will arrange a replacement or exchange at no additional cost.

We appreciate your understanding and thank you for choosing JWL by Vaidehee, where every piece is crafted with care and delivered with trust.